Location: Bangalore
Experience: 2-4 years
Job Summary:
Turno is looking for a skilled Credit Operations Executive to support our mission in the energy transition space. The primary objective for this role is to manage end-to-end credit workflows, encompassing rigorous KYC protocols, detailed valuation of loan paperwork, and the execution of telephonic verification (TVR) to ensure operational excellence.
Key Responsibilities:
- Authenticate the identity of applicants while maintaining strict adherence to all statutory and regulatory guidelines.
- Perform comprehensive vetting of KYC artifacts, including legal identification, residency documentation, and financial standing records.
- Maintain high data integrity by updating internal systems with precise and current customer profiles in a timely fashion.
- Conduct technical reviews of lending instruments such as master agreements, promissory notes, and various collateral contracts.
- Uphold rigorous compliance standards aligned with both organizational policies and external industry mandates.
- Lead TVR communications, ensuring customers receive professional, prompt, and factual information regarding their applications.
- Confirm that all required documentation is present and accurate to facilitate seamless processing.
- Address and mitigate customer grievances with a high degree of courtesy and professional competence.
Requirements:
- Relevant qualification in Finance, Accountancy, or a relevant academic discipline.
- At least 2 to 4 years of professional experience specializing in credit management or loan validation processes.
- Demonstrated capability in managing telephonic verifications and successfully navigating customer resolution scenarios.
- Deep functional understanding of operational credit frameworks and regulatory compliance for financial services.
- The ability to thrive in high-pressure environments while consistently hitting operational targets.
- Fluency and professional proficiency in Hindi is an essential prerequisite.
